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Direct To Consumer (D2C) Website Orders

 

Ordering:

Please place all orders via the ValetPRO website: www.valetpro.global

Delivery fee:

A £5 delivery fee will be added to every UK mainland D2C website order below £30. Orders over £30 will receive free UK mainland delivery.

Turn-around:

We operate between 09:00 - 17:00, Monday - Friday and aim to despatch your D2C website order within 2-3 working days.

Returns and Refunds:

Items damaged on delivery - Please inform the delivery person (at the time of them making delivery) of any damage to items in the first instance and then contact ValetPRO via telephone to report damage on delivery. Alternatively, Contact Us.

Reporting a problem - If you are not completely satisfied with a ValetPRO product then please contact us via our Contact Us page to inform us of the problem. We will then contact you via your preferred contact method to resolve the problem.

Returns - Please contact us via our Contact Us page for further information regarding returns

Refunds - Please contact us via our Contact Us page for further information regarding refunds.

Please be aware that you may be asked to provide a proof of purchase in relation to a product return, refund or replacement.

Please note:

We currently only ship D2C website orders within mainland UK. If you're looking for a ValetPRO reseller beyond this region, please visit our Find A Stockist Page.